Refund Policy

This Refund Policy explains when a refund may be approved, when it will not be approved, and how to submit a request. This policy applies to Forcapedia subscription and billing charges.

1. Refund Window

Refund requests must be submitted within 14 calendar days of the original charge date. Requests submitted after this window are generally not eligible unless required by law.

2. When a Refund May Be Approved

A request may be approved if one or more of the following conditions apply:

• Duplicate charges for the same billing period
• Incorrect plan charge caused by a verified billing error
• Unauthorized transaction confirmed after account review
• Verified service failure where Forcapedia could not provide paid access
• First billing period request submitted within 14 days with zero tokens used

3. Token Usage Rule

For usage-based eligibility, Forcapedia uses token consumption as the control metric. If any tokens were consumed in the requested billing period, monetary refund eligibility is generally unavailable except for billing error or confirmed platform fault.

4. When a Refund Is Not Approved

• Any tokens consumed during the billing period for which refund is requested
• Partial-period or prorated refund requests after plan use begins
• Unused remaining monthly tokens after valid access was provided
• Failure to cancel before renewal date
• Change-of-mind requests after the Service has been used
• Dissatisfaction with AI output when the Service was functioning as designed
• Requests made with incomplete or unverifiable billing information

5. Cancellation vs Refund

Cancellation prevents future renewals. It does not automatically reverse charges already processed for the current cycle.

6. How to Submit a Refund Request

Send your request to:

hello@forcapedia.com

Include all of the following:

• Account email used for purchase
• Charge date, amount, and currency
• Transaction ID, invoice ID, or receipt reference
• Short explanation of the issue
• Relevant screenshots or bank statement excerpt (optional but recommended)

7. Review Timelines

• Initial response target: within 2 business days
• Standard decision window: 3 to 7 business days
• Complex investigations: may require additional time for provider review

8. Approved Refund Processing

If approved, refunds are issued to the original payment method. Bank or card settlement time depends on your payment provider and may take additional business days after approval.

9. Chargebacks

Before filing a chargeback, contact support so we can attempt quick resolution. Fraudulent or abusive chargeback patterns may result in account restrictions.

10. Policy Updates

We may update this policy from time to time. The latest posted version applies from its effective date.

11. Related Terms

This Refund Policy should be read together with our Terms of Service and Privacy Policy.