Contact Us

Use this page to contact Forcapedia support for account, billing, privacy, and technical matters. Sending complete information helps us resolve your request faster and with fewer follow-ups.

1. Primary Support Channel

Email: hello@forcapedia.com

2. Contact Categories

To route your request correctly, include one category in your email subject line:

• Account: sign-in trouble, access issues, profile corrections
• Billing: renewals, invoices, duplicate charge review, refund requests
• Privacy: data access, deletion, or data-rights requests
• Technical: bugs, failed generation, API or page behavior
• Security: suspicious account activity or potential vulnerability reports

3. Required Details to Include

• Account email associated with your Forcapedia access
• Clear description of the issue and expected behavior
• Exact page URL where the issue occurred
• Timestamp with timezone (for log tracing)
• Error message text and screenshot where applicable

4. Billing and Refund Requests

For faster billing support, include:

• Transaction ID, invoice number, or charge reference
• Charge amount, date, and payment method type
• Reason for review, with supporting evidence if available

Refund decisions follow our Refund Policy.

5. Privacy and Data Requests

For data access, correction, deletion, or related privacy requests, state "Privacy Request" in the subject line and specify the action requested. We may request verification details to protect account security before acting.

6. Response Targets

• General support: typically within 24 to 48 business hours
• Billing investigations: usually within 3 to 7 business days
• Complex technical or security issues: timeline depends on severity and reproducibility

7. Security Reporting

If you believe you found a security issue, include reproduction steps and impact details. Do not publicly disclose exploitable details until remediation is completed.

8. Legal Notices

For legal or compliance notices, include "Legal Notice" in the subject line and provide complete sender identity and reference context.